Our Policies and Procedures

Appointments and cancellations

• Please arrive at least 15 minutes prior to your scheduled spa service for massage, facials, or body treatments. Late arrival may require us to shorten the length of your service.
• If any changes need to be made to your appointment, please notify us at least 48 hours in advance to avoid additional charges.
• Arriving late will cut into your appointment time and may result in additional charges if your appointment has to be cancelled.
• Cancellation with less than 24-hour notice, will be charged 50% of the service value.
• Cancellations less than 3 hours before the appointment will be charged 100% of the service value.
• We require a credit card to hold appointments for good faith.  A no show will be charged 100% of the scheduled service charge. 
• Group parties and spa packages must be held with a credit card or gift card of equivalent value for all services
• You must have a credit card on file to book an appointment. (New and existing clients)
• NOTE: Rescheduling 24 hours before your appointment will result in a charge.

Refund Policy

At Swan Cove, your satisfaction is our top priority. While we do not offer refunds for services, we are committed to making it right. If you are not completely satisfied with your service, please reach out to us within 7 days from the date of your appointment. We will gladly schedule a follow-up visit to address your concerns and ensure you leave feeling your best.

Thank you for trusting us with your beauty and wellness needs.

Spa and salon minimum age

• Minimum age for salon
• We gladly service children
• We ask that children not receiving a service remain in the waiting area, supervised by an accompanying adult
• This is for their own safety as well as for our guests, who expect and deserve a relaxing atmosphere while they receive their services
• Minimum age for spa
• In order to ensure your comfort and the comfort of other guests, children under the age of 16 will not be allowed in the spa unless accompanied by an adult 
• Notice
• Children under the age of 10 are not to be left unattended at any time. This is for the child’s safety and respect for the other clients enjoying their visit

Gift cards

• Gift cards are always available for purchase in any denomination and are the same as cash
• A gift card can be purchased online or by phone, and we will mail the gift card to you or the recipient
• Swan Cove Spa & Salon's gift cards must be redeemed within 60 months from the date of purchase
• A gift card balance cannot be used to purchase another gift card
• All gift card sales are final. No cash refunds
• Swan Cove Spa & Salon cannot be held responsible for lost or stolen gift cards

Pricing and payment

• We accept cash, Visa, MasterCard, American Express, Discover, check, debit cards, and personal checks (with proper identification). Returned checks are subject to a $35 returned check fee
• Prices may vary upon technician’s discretion. All services will be priced upon consultation. All prices are subject to change
• A gratuity is not included in the price of our services. For groups of three or more, an 18% gratuity will be automatically added to the price. For wedding parties, a 20% gratuity will be automatically added to the price

• Memberships cannot be combined with any other offers
• The membership cannot be transferred or terminated for six months
• Your membership may be frozen if a medical condition arises, which would prevent you from receiving a facial or if you move more than 50 miles away from Swan Cove Spa & Salon
• In either case, proof of the above circumstance must be provided. If you miss a month, you forfeit the facial for that month
• Your membership is auto-renewed at the end of the six-month period
• If you elect to end your membership, you must notify Swan Cove Spa & Salon by the end of the 6-month period
• Members must notify Swan Cove Spa & Salon of any change in credit card, address, or account information